XX物业家园网管理手册.pdf

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中海物业管理有限公司 Z H O N G H A I P R O P E R T Y M A N A G E M E N T C O ., L T D . 编号:WI/J02 版本:C 家园网管理手册 编制: _________ 日期: __________ 审核: _________ 日期: __________ 批准: _________ 日期: __________ 文件受控章 声明:家园网管理手册未经许可,不得翻印。 责任部门:社区服务部 1 WI/J02- 目录 ZHPM 目录 C/1 1/1 编号 编 号 标 题 1 WI/J02-001 ············································ 中海家园网职责 2 WI/J02-002 ············································ 中海家园网主管职责 3 WI/J02-003 ············································ 中海家园服务网企业管理规程 4 WI/J02-004 ……………………………电话记录及客户跟踪制度 5 WI/J02-005 ············································ 中海家园网服务中心交接班制度 6 WI/J02-006 ············································ 服务中心前台人员管理规定 7 WI/J02-007 ············································ 服务中心前台人员职责 8 WI/J02-008 ············································ 服务中心前台人员处罚规定 9 WI/J02-009 ············································ 家园服务网服务中心交接班制度 10 WI/J02-010 ············································ 中海社区奶站工作程序 11 WI/J02-011 ············································ 中海社区水站工作程序 12 WI/J02-012 ············································ 家园网家政服务程序 13 WI/J02-013 ············································ 家电维修工作程序 14 WI/J02-014 ············································ 空调家电清洗工作程序 15

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