基层地方税务机关公众满意度测评分析-公共管理专业论文.docxVIP

Abstract The tax department (including the local taxation system and taxation system) as an important part of the machinery of government, undertakes the organization financial revenue, regulate social economy and other important functions. Tax service is a statutory administrative behavior, and is a legal duty of government. Therefore, relative to other government service, the “vanguard service image, service level, service performance, particularly worthy of public attention. According to the local tax authority on public satisfaction appraisal, discovered our country tax payment service problems, find the local taxation organ public satisfaction approach, which is to improve Chinas tax service level, reduce revenue cost, promote development of tax work, and the transformation of government functions, improve the image of the government, and have very important meaning of. On the local tax authority public satisfaction research has the certain significance: first, for the academic circles in-depth study of local tax authorities to provide theoretical reference for public satisfaction; secondly, to the local tax authorities to enhance public satisfaction to offer countermeasure proposal. This article first from the local tax authority public satisfaction theory connotation, elements of taxpayer satisfaction measurement and theoretical analysis, through elaborate construction principles and methods of evaluation index system of grass-roots local tax authorities of public satisfaction indicators structuring and index weights, determined to build a set of primary local tax authorities’ Public satisfaction evaluation index system. Then Xiangxiang empirical investigation to study the actual situation of Chinas grassroots local tax authorities of public satisfaction. Finally from the continuous upgrading of cadre oneself satisfaction, strengthening cadre education and training, to create a good external image of cadre, strict supervision, maintenance of image so as to s