《酒店英语》教学课件1-1 Room Reservations .ppt

学习情境一：前厅服务英语 学习任务: 预订房间 Name : Kelly Job: Reservationist Responsibility: To sell hotel rooms and help guests book rooms they want. Contents Learning Objectives 学习目标 Working Procedures 工作程序 Greet the guest 向客人问好 Ask the guest the reservation information 询问客人预订信息 Search for the room available/needed in the computer 在电脑上查找所需要的空房 Get the detail information from the guest 从客人那里获取详细的信息 Confirm the reservation 确认预订 Express your wishes 表示祝愿客人 Form the reservation record 形成预订记录 Working Knowledge 工作知识(1) When making reservations, you should ask the guest the following information: 1. The date of arrival and departure （客人到达和离开酒店的时间） 2. The number of the people （住店的人数） 3. The room type and the number of rooms （客人所要的房型和房间数） 4. Special requests （特别的要求） Working Knowledge 工作知识(2) You should also confirm the followings from the guest: 1. The name of the guest or name of the group （客人的姓名或团队名称） 2. The guest’s telephone number （客人的电话号码） 3. The contact name and his telephone number （如果是代订还要留下代订人的姓名及电话号码 ） Hotel Task 酒店任务 Suppose you are Kelly, now you’re going to book rooms for the guest. Please perform the task according to the hints below with your partner. Words to know Reserve vt. 预订 reservation n. 预订 confirm vt. 确认 available adj. 可提供的 spell vt. 拼写 prefer vt. 更喜欢 room rate 房价 arrival date 到达日期 departure date 离开日期 look forward to 期待 Useful expressions 1. Helping the guest book rooms 帮助客人预订房间 (1) Room Reservations. (How) may I help you? (2) I’ll check our room availability. (3) I’d like to confirm your reservation. (4) We look forward to serving you. Useful expressions 2. Asking information about booking rooms 询问客人预订的信息 (1) For which date? (2) How many guests will there be in your party? (3) Wh