三峡公司电话管理方案及其信息系统构建-工业工程专业论文.docxVIP

亟庆人学硕十学位论文 亟庆人学硕十学位论文 中文摘要 改辨对用户的服务质量，提两服务水平和工作效率，便于维护和管理，降低成本 提两企业整体运营效益。 关键词：组织形式，工作分析，培训，管理，网络技术 II 重庆大学硕士学位论文 重庆大学硕士学位论文 英文摘要 ABSTRACT Along with network technique，database technique and CTI technical develop continuously,these techniques become more and more mature．These techniques are widely used in the telecommunication，bank，stock exchange，electric power, petroleum．．．etc．The telecommunication companies make use of these techniques setting up business supposing system tO enhance their competition ability,the stock exchange make use ofthem to provide speedy and convenient servings． China Three Gorges Project Corporation(CTGPC)is in a important period of reorganization，and tWO Communication Departments belong to CTGPC incorporated at presently,thinking of many sides，must resolve them beginning with management． Especially now,there are some failure on telephone management，such as redundancy of organization，iterative function，obsolete technique，lack of efficiency,wasteful workforce，large amount of workload and lack of accuracy SO much and SO on． The author thinks of mentioned problems and puts forward a new management mode，basing from organization of the old two communication department，gives the new design，fulfills the demand with changing the organization and managing method． Instead of the old mode，the new flowing and information management makes the multifarious works easier,resolves the problem of the workload and work quality recording．It Frames the positions and quantity of the telephone administrator in the new mode，according to the work analysis and the new managing ideology．And detailed describes the exact position of every personnel．Management is a multi—system，it includes not only above but also the technique and safety,personnel training management，etc． To realize the new management mode，we must apply the advanced and mature technique，build u