管理组织复习资料VersionB.docxVIP

Version B I. Multiple Choice (30*2=60%) 1. Which one of the following would not be considered a human skill in Katz’s structure? a. decision making. b. communicating c. resolving conflicts d. working as part of a team e. listening to others 2. According to Luthans’ research, successful managers spent more of their time on _____ than on any other activity. a. traditional management b. human resource management c. networking d. communicating e. hiring and firing 3. Which of the following is a reason that the study of organizational behavior is useful? a. Human behavior does not vary a great deal between individuals and situations. b. Human behavior is not random. c. Human behavior is not consistent. d. Human behavior is rarely predictable. e. Human behavior is often not sensible. 4. In order to predict human behavior with any degree of accuracy, what sort of variables must be taken into account? a. global b. general c. dependent d. non-reactive e. contingency 5. What term is used to describe voluntary and involuntary permanent withdrawal from an organization? a. absenteeism b. turnover c. downsizing d. truancy e. social atrophy 6. Which of the following is not a biographical characteristic? a. political affiliation b. age c. sex d. tenure e. race 7. Studies indicate that which of the following tends to decrease with increased tenure? a. job satisfaction b. productivity c. absenteeism d. raises and promotion e. efficiency 8. Any incompatibility between two or more attitudes or between behavior and attitudes results in _____. a. organizational dissonance b. cognitive dissonance c. attitudinal clarification d. values clarification e. affective reactance 9. The attitude-behavior relationship is likely to be much stronger if the attitude_____. a. refers to something that the individual has direct personal experience with b. must be defended against the attitudes of society at large c. is perceived to be of little importance d. is related