迈阿密大教材学-平衡计分卡培训.pptVIP

October 2004 The Balanced Scorecard What is Business Success? Balanced Scorecard Refocuses Management The Balanced Scorecard Kaplan and Norton’s Premise Popularity The Balanced Scorecard The Balanced Scorecard Basic Business Strategy The Trouble with Strategy How can the Balanced Scorecard help? Four Distinct Perspectives Translating a Mission into Desired Outcomes For Each Perspective Simple Form and Relationships Objectives Financial Perspective Customer Perspective Internal Perspective Learning and GrowthPerspective Measures Core Financial Measures Core Customer Measures Internal Perspe