饭店英语 教学课件 ppt 作者 李佳 主编roomreservation.pptVIP

To learn the service theoretical knowledge about how to offer a satisfactory service in a hotel； To learn how to make a call reservation； To learn how to make a face-to- face reservation. To learn how to deal with the changes in reservation. Fill in the blanks to make a reservation. C=clerk G=guest C: Good morning. Room reservations. _____________ Sir? G: Yes. I’d like to _____ a room for a colleague. C: Thank you, Sir. Which date would that be? G: For one week.________ November 1st to 7th. C: Which kind of room ___________? G: A double. He’ll be accompanied by his wife. C: Could