秘书英文写作-电子教案-刘立莹 第二章Unit 6 letter of apology.pptVIP

Unit Six Apology I. Background Information II. Types of Apology Letter Personal Apology Letter Business Apology Letter Personal apology  Write this apology as soon as possible after the incident. Focus on actions you are taking to rectify the situation, rather than on any damage you may have caused. A sincere, well-worded apology can go a long way toward patching up a damaged relationship. Back up your apology with considerate behavior in the future. II. Types of Apology Letter Business apology  Write this apology as soon as possible after the incident. It should be clear, co