宏发地产集团客服英文(1).docxVIP

问候语 This is U-win Shanghai. XX speaking. Is there anything I can help you with? Excuse me. May I ask who I am talking to? Which country do you come from? Please? From which channel did you find our company? What’s the trouble with you? Please wait a moment, we will try our best to solve the problem for you Sorry, sir(madam) I’m afraid our manager is in conference at the moment, may I help you? …………….. If you have any further questions, please feel free to contact us. Thanks for your calling. Hope you have a nice day. Goodbye 1,Please don’t worry ,I can understand your feeling, we will try our best to solve the problem for you . 2, Sorry, I feel a little confused, could you please repeat your problem again? 3, Thanks for your suggestions, we will deliver your appeals to the relevant department immediately. 4, To enable you to have better understanding of our products, we are sending you more details by email. 5, Sorry for wasting your time 。 6，Sorry sir, this problem is more complicated, I need a few seconds to confirm it ,could you please wait two minutes？ 7，Thank you for your patience, we’ve found out the problem now, The thing is that ……. 8, Sorry sir, I can’t hear you clearly; Can you hear me now? Maybe the line is busy now, we will call back later if you’re free,okay? Will you please tell us the quantity you want, so that we can work out the offer as soon as possible? 没有折扣 Our price is competitive as compared with that in the international market. We are sorry to tell you that the price is the best price. Perhaps we can’t offer you that low price you bargained. I’m sorry for that. In fact the price listed is reasonable and has been carefully calculated. It leaves me limited profit already. Hope you can understand. 催款Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us. 款项审核阶段Thank you for your order. Your payment is currently being processed and will be shipped to