酒店服务英语教学课件作者王丽华chapterⅰ.pptVIP

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酒店服务英语教学课件作者王丽华chapterⅰ.ppt

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Unit 5 Operator总机服务 Practical Dialogues青景会话 Dialogue 1 An Outside Call外线电话 C = Call:打电话的人 O= Operator总机 C: Is this the Tianbao Hotel O :Yes，it is. Speaking. May I help you} C: Yes. Could you put me through to P}oom 1018 O: Certainly，sir. Just a moment，please. C:Id like to speak with Mr. Jimmy Peter. O :Is he a hotel guest，sir? C:Yes. 下一页返回 Unit 5 Operator总机服务 O: How do you spell his name，please? C:J-I-M-M-Y P-E-T-E-P}. O :One moment，please. Ill check for you. (One moment later Sorry kept you waiting，sir. Mr. Jimmy Peter is staying in Room 1028. Ill connect you. Dialogue 2 An Incoming Call内线电话 C = Call e:打电话的人O = Operato:总机 O :Hello. This is the operator. What can I do for you C: Hello! I want to call my friend. She is staying in the east tower of this hotel. 上一页下一页返回 Unit 5 Operator总机服务 O :Tm afraid T cant C: Wat shall I do, then O: Do you know the room number, sir C :its Room 668. o: transfer the calls from the house phone. C: Thank you for the By the way，how shall I get through to afriend of mine in another hotel of this city? O: For calls inside the city，please dial 9 first and then the number. C :I see. W ell，what about outside the citys Id like to call Shijiazhuang. O:For calls outside the city，please dial 0 first and then the area code 0311 and the number. 上一页下一页返回 Unit 5 Operator总机服务 C: Fine. Thank you very much. O :Youre welcome，sir. Dialogue 3 A Wake-up Call唤醒电话 C = Calle:打电话的人 O= Operator总机 O: Operator, may I help you C: Itn leaving for San Francisco，California tomorrow morning. Will you please give me a call in the morning? O: Certainly，madam. W hats your room number C: Room 602. O:At what time 上一页下一页返回 Unit 5 Operator总机服务 C: At around 7 ;00 a. m. O:W e have a computer wake-up service. Please dial 6 first and then the time. For 7 ; 00 a. m.，press 6 and then 0700 for the time. There must be 5 digits in the final number. C:6-0700，I See. O: Thats