模块四实施绩效管理首都经济贸易大学.pptVIP

Module 4 implementing performance management模块四 实施绩效管理 Capital University of Economics and Business 首都经济贸易大学 Xu Bin 徐斌 outline概要 1、performance management system implementation 绩效管理系统的执行 2、the performance management process 绩效管理的过程 3、alignment 联盟 Performance management system implementation绩效管理系统的实施 Senior management support 高级管理支持 Training and development 培训和开发： —managers/ raters 管理者/绩效评估者 —staff 全体员工 Performance management system implementation绩效管理系统的实施 Administration 管理： —managers/ raters 管理者/绩效评价者 —HR 人力资源管理者 Communication 沟通 Roles and responsibilities角色和职责 1、system users 系统使用者 2、human resources 人力资源 3、senior management 高级管理者 communication沟通 1、objectives 目标 2、process steps 过程步骤 3、policies 政策 communication沟通-续 4、operational results 实施结果 5、vision, mission, CST and values 愿景、任务、CST和价值观 6、expected behaviors 期望行为 communication沟通-续 1、open two-way communication 开放的双向沟通 2、employee involvement 员工参与 3、trust 信任 4、equity 公平 The performance management process绩效管理过程 Plan 计划 Act 行动 Monitor 监控 Review 检查 Review 检查 Formal feedback 正式反馈 Plan(计划) Organizational drivers (组织导向) Performance objectives and measures (绩效目标和测量) Performance plan (绩效计划) Monitor(监控) Tracking(追踪) coaching(指导) improving(改进) plan计划 Plan 计划 Organizational drivers 组织导向 Performance objectives and measures 绩效目标和测量 Performance plan 绩效计划 Example of performance objectives and measures绩效目标和测量的例子 Performance measure what is being measured? 绩效应该测量什么？ Performance objective How is success defined? 绩效目标如何定义成功？ A. ??? A. Meet or exceed monthly sales quota of 10,000 (每月销售额达到或超过10000 ) B. Quality 质量 B. No more than 2 sample defects per 1,000 units (废品率低于2‰ ) C. Customer relationship 消费者关系 C. Two customer compliments per week (每周有两个顾客表扬 ) D. Register accuracy 记录的准确性 D. over/ short per shift: +/-0.25% of sales (在正负0.25范围内波动 ) E. Productivity 生产力 E. Monthly output meets or e