工作流程分析与工作设计.ppt

XHH Employee requirements Knowledge: the body of information one needs to perform the job. Skill: the capability to perform a learned motor task, such as forklift operating skill and word processing skills. Personal characteristics: Individual’s traits(tact（机智）, assertiveness（自信）, concern for others, objectivity, work ethic) Willingness/ability (the ability to withstand boredom, willingness to work overtime,willingness to treat others cordially) to adapt to the circumstances in the environment. Determining how to collect the information 1．问卷调查法 经精心设计的结构化工作分析问卷可以快速获得大量信息，是目前较为常用的方法。它要求被调查人员分