前厅接待英语.docVIP

PAGE PAGE 2 FRONT OFFICE: Dialogue Reception:接待 Greetings问候 1. Good morning/afternoon/evening, sir/ma’am.早上好/中午好/晚上好，先生/夫人 2. Welcome to XXXXXX Hotel. 欢迎入住……酒店 3. How may I help you? 我能为您效劳吗？ Reservation Walk-in I have a reservation I would like a room 4. Do you have a reservation? 您有预订吗？我有预订，我要一个房间。 5.May I have your name, please? 请问您贵姓？ 5. What type of room would you like? 您要什么样的房间？ 6.Yes, we have your reservation, Sir/ma’am 6. Twin/Double/King Size Bed, Sir/Ma’am?是的，我们有您的预订，先生/夫人。两个大床 Stating the price for the room 7. Your room rate is $100 US dollars plus 15% service charge and 6RMB Beijing City tax. 您的房价是100美金另加15％的服务费和6RMB的北京政府税。 Registration Form (Depending on your time, either fill in the registration form or ask the guest to kindly fill in the registration form.) (Receptionist fills in form) (Guest fills in form) 8. May I have your passport, please?请您出示护照 Would you kindly fill in the registration form, please?请您填一下登记单。 9. Do you have a business card so we may create an account for you?您有名片吗？我们可以给您建个客史。 No Yes 10. May I take an imprint of your credit card for a deposit, sir/ma’am?我们可以用您的信用卡做个预授吗？ No Yes 10a. May I have a cash deposit? 可以用现金做押金吗？ ake imprint-return credit card) (Fill out receipt and give to guest)(Room rate plus 500RMB per night) 10b. Here is your receipt sir/ma’am这是您的收据 10c. At checkout you may apply your deposit toward your final bill.结帐时可以用您的押金付费。 11. (Present room key) Your room number is …… and this is your room card.您的房间号是……这是您的房卡。 12. (Show them to the elevators) The elevators are straight ahead.电梯在前方。 12a. (If you have time you may also tell the guest about the hotel facilities.) Our guest facilities include: …我们客用设施包括…… 13. Thank you and enjoy your stay with us.谢谢，祝您入住愉快。 Cashier 14. Good mo