HND商务沟通技巧outcome.docxVIP

商务沟通技巧报告?outcome Communication:?Analysing?and?Presenting Complex?Communication Unit?Student?Guide DE3N?34 Outcome?2 Contents 1.0Introduction 3 2.0Procedure 3 3.0Customer?service 3 3.1?What?is?customer?service? 3 4.0Daily?life 3 4.1Dormitory 4 4.2Canteen 4 4.3?The?university?hospital 5 5.0Teaching?and?studying 5 5.1?Facility 5 5.2?Teachers?strength 6 5.3Professional?curriculm 6 5.4Career?Prospects 7 6.0?Extracurricular?activity 8 6.1Student?activity?center 8 6.2?Sports?activity 8 7.0?Conclusion 9 8.0Bibilgraphy 10 9.0?Appendices 11 1.0?Introduction This?report?is?for?assessment?in?the?Communications?unit?of?the?Higher?National Certificate?in?customer?service.?The?aim?of?this?report?is?to?investigate?the?way?in which?customer?services?of?Nankai?University.?The?objectives?of?the?report?are?to define?what?customer?service?is?and?to?look?at?how?customer?services?provided?in Nankai?University. 2.0?Procedure To?source?this?report: a)?A?number?of?books?on?customer?surveys?were?consulted. b)?Information?on?customer?surveys?was?taken?from?internet?websites. 2 c)?Information?was?gathered?from?an?interview?with?the?Nankai?University students. 3.0?Customer?surveys 3.1?what?is?customer?surveys? Customer?service?is?a?customer?oriented?values,?its?integration?and?management in?the?pre-set?the?optimal?cost?-?service?portfolio?of?all?the?ingredients?of?a customer?interface.?Broadly?speaking,?any?can?improve?customer?satisfaction contents?belong?to?customer?service?scope. 4.0Daily?life 4.1?Dormitary As?for?the?specific?accommodation,?Nankai?there?are?two?places?to?stay,?a?district in?the?South?Park?Xiangyu,?a?hospital?in?the?north?campus?of?Nankai. Undergraduate:?RuXi?dormitory?building?5?and?earth,?spread?the?bed,?bunk?bed desk.?One?floor?has?a?bathroom.?The?second?floor?6?beds,?bunk.?4?Building?IV Room,?capped?a?bed,?bunk?bed?is?the?desk,?every?house?with?a?separate?pit. Campus?dormitory?6?beds,?bunk?beds.To?the?headquarters,?21?residential apartments?and?the?Western?better?conditi