商务英语之电话用语.pptVIP

We dont do that . You must\ You have to\ You ought … Who are you? Unfortunately, we dont offer that service, but we can offer you…instead. Could you please be so kind as to … May I ask to whom I am speaking to? 31 Donts Dos Etiquette on a phone 32 Etiquette on a phone Listen to the dialogues and try to follow them word by word . 33 Dialogues 对话 Warming Up 热身 Glossary 词汇 Study Plan 学习计划 Etiquette