试论酒店员工满意度影响因素分析----以成都华尔道夫酒店为例.docxVIP

PAGE 成都信息工程学院银杏酒店管理学院 本科生毕业论文（设计） 题 目 　 系 别 　 专 业 　 代码 学生姓名 　 学 号 　 年级 指导教师 　 教务处制表 二Ο 年 月 日 试论酒店员工满意度影响因素分析以成都华尔道夫酒店为例 PAGE PAGE II 试论酒店员工满意度影响因素分析 以成都华尔道夫酒店为例 学生姓名： 学号： 指导教师： 摘要：近年来，在旅游业蓬勃发展的带动下，国内酒店业发展迅猛，社会关注度也日益飙升，业内竞争日益激烈，而员工成为最重要的竞争核心。而酒店员工流动性大、不稳定一直以来都是酒店行业最为突出的问题。为了酒店很好地留住人才，更好地用好人才，为酒店保持长久竞争优势打下基础。本文以成都华尔道夫酒店为例，通过对酒店员工进行访谈了解和问卷调查，将所得的数据进行分类汇总，分析其变动情况，从而总结出这些因素中权重最高的几种，并以这几点为突破口，以酒店员工的工作满意度为研究角度展开论述，有针对性地提出提高酒店员工满意度的合理化建议。 关键词：酒店员工；工作满意度；提升策略 Analysis on influencing factors of Hotel staff satisfaction -take the Waldorf Hotel in Chengdu as an example. Student: Instructor: Abstract: in recent years, driven by the vigorous development of tourism, the domestic hotel industry is developing rapidly, the social attention is also soaring, the competition in the industry is increasingly fierce, and the employees have become the most important core of the competition. As far as the current situation of hotel employees is concerned, hotel employees are generally faced with problems such as high working intensity, less rest time, more fines, low income, no insurance, lack of labor contract and lack of respect and so on. And hotel staff mobility, instability has always been the most prominent problem in the hotel industry. Previous studies have shown that the high turnover rate of hotel staff often has the most direct relationship with their low job satisfaction. So, you know, wine. The present situation of shop employees job satisfaction, study its deep-seated influence factor, take positive and effective measures to improve hotel staffs job satisfaction, make hotel retain talented person very well, make better use of talented person, For the hotel to maintain a long-term competitive advantage to lay the foundation. This paper takes Waldor