同事交恶怎么办.docVIP

同事交恶怎么办？ What Happens When Co-Workers Are Nasty to Each Other Workers have new tasks on their to-do list: Say hello to colleagues. Dont forget to smile. 员工在他们的待办事项清单上添了新任务：向同事问好，别忘了微笑。 Companies may be reluctant to admit their offices are anything less than pleasant, but incivility -- think belittling barbs or gruff responses -- can lead to lost productivity, creativity and talent. As employees who are forced to do more work with fewer resources become more stressed, the rudeness is ramping up. So firms are urging staffers to play nice. 公司也许不愿承认他们的办公室里有丁点的不愉快，但是无礼的行为——想想那些贬损他人的冷嘲热讽或对人粗暴生硬的回应——可能会引起生产力、创造力和才华的损失。随着员工被迫用更少的资源做更多的工作，他们的压力在增加，粗蛮无礼的举动也在增加。因此各家公司都在敦促员工和气待人。 Uncivil behavior can spread like a virus across teams, says Elizabeth Holloway, a professor of psychology at Antioch 美国安蒂奥克大学(Antioch University)的心理学教授、礼仪顾问伊丽莎白·霍洛韦(Elizabeth Holloway)说，不文明的行为会“像病毒一样在团队中传播”。 Some 96% of workers say they have experienced uncivil behavior and 98% have witnessed it, according to a continuing study by Georgetown 根据美国乔治敦大学(Georgetown University)和雷鸟国际管理学院(Thunderbird School of Global Management)对近3,000名参与者进行的一项持续研究显示，大约96%的员工说他们曾遭遇过无礼的行为，98%的员工亲眼目睹过。 Meanwhile, 25% of workers surveyed in a 1998 study said that they were treated rudely at least once a week, but a separate 2011 study showed that 50% of workers felt they were treated rudely at least once a week. 与此同时，在1998年的一项研究中，接受调查的员工里有25%的人说他们一周至少受到过一次粗鲁的待遇，而2011年的一项单独研究显示，50%的员工感觉自己一周至少遭遇过一次无礼之举。 At the National Security Agency, an intelligence analyst invited workers to adorn a desktop metal tree -- the civilitree -- with the names of kind co-workers as part of a yearlong agency effort to bring more warmth to the U.S. government workplace. Meanwhile, managers encouraged workers to pay someone a compliment or show up early for a meeting, by sprinkling challenge cards across the cafeteria and in the restrooms. Employees who did good deeds were honored as civility stars, rewarded with plaques and, in one instance, extra t