需求建构过程研究——以某工会社会工作项目为例.pdfVIP

需求建构过程研究 ——以某工会社会工作项目为例 摘 要 本研究的主题是 “需求建构过程”，意在通过某工会社会工作 项目对服务对象需求进行收集，最终形成职工需求库工作历程的描 述，展现社会工作者通过需求评估逐步建构服务对象需求的过程。 本文是一项关于某工会社会工作项目需求评估模块的案例研 究。案例资料来源于笔者以实习生的身份参与部分工作期间的参与 式观察，以及对5位参与需求收集工作的一线社工进行的半结构式 访谈。 本文认为，需求是被建构出来的，存在于整个项目中，且建构 过程是项目团队与项目购买方、服务对象之间围绕 “需求”这一特 定主题进行持续互动的动态过程。在社会工作机构作为第三方提供 服务的这种模式中，需求并不直接来自于服务对象，而是以购买方 以及利益相关方的目标与需求为基础，对服务对象的需求进行收集 和建构；项目团队在服务提供时满足的不仅仅只是服务对象的需求， 还要考虑购买方以及其他利益相关方的需求以及社工对服务对象需 求的理解。 关键词：需求建构；需求评估；工会社会工作 THEMAKINGPROCESSOF SOCIALNEEDS ——THE CASE STUDYOFATRADE-UNION SOCIALWORKPROGRAM ABSTRACT The subject of this study is the process of need assessment.Taking a trade union social work project as an example, the purpose of this study is to describe the work process of social workers who gradually buildtheneeddatabasefromtheneedsoftheserviceobject. The study based on the needs assessment module of a labor union social work project, the data comes from the authors participatory observation during the internship and the semi-structured interviews with fivefront-line socialworkers. Theresearch believesthat needs are constructed, and the process is a dynamic process of interaction between social workers, first party and service objects around the theme of need, which exists in the whole project.In addition, in this study case,the needs of the service object are based on the needs of the first party and the stake-holders. In providing services, social workers not only meet the needs of the service object, but also consider the needs of the first party, stake-holders and own understandingofthe serviceobjects’needs. KEYWORDS:Needs Construction NeedsAssessment Trade Union ； ； SocialWork 目 录 第一章 绪论 1 第一节 研究背景及意义1