国际品牌酒店-礼貌用语培训.doc.pdfVIP

15-分钟培训 15-Min Training 培训笔记 Short Takes Dept/Section 部门/分部： 主题 Topic____ _礼貌用语 _2 分钟(2’) 关注目标 Focus Objective “在 15 分钟培训结束后，员工能够…” “Once this Short Takes Session is over, associate will be able to…” 对待同事、客人时合理使用礼貌用语，让客人、同事感到友好。 ___________________________________________________________________________ ___________________________________________________________________________ 解释为什么重要 Explain why it is important 营造一个和谐、友好的工作氛围。 解释员工有何得益 Explain what’s in it for them ___________________________________________________________________________ ___________________________________________________________________________ 讲授及演示 Present 4 分钟(4’ 你好! 谢谢! 请! 对不起! 没关系! 练习 Practice 5 分钟(5’) 员工有机会仿效培训员，练习并提问。Associates have an opportunity to model performance. Associates participate / ask questions 注 Notes: 培训员小窍门：（鼓励所有员工加以练习）Trainer’s Tips: (Encourage all associates to practice) ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ____________________________________________________________ 重温学习要点 Recap Learning 4 分钟(4’) 讨论员工如何将今天所学应用到工作中。提问:Discuss how they can apply this training on the job. Ask: 1. 你学到了什么?What did you learn? 2. 与日常工作有什么关联？What implications does this have on the job? ___________________________________________________________________________ ___________________________________________________________________________ 3. 你如何将所学用到工作中?How can you apply what you learned to your job? _______________________