喜来登(sheraton)酒店房务部助理管家岗位职责.docxVIP

喜来登(Sheraton)酒店房务部 助理管家岗位职责 Job Summary: Resp on sible for the daily activities on the guest floors and in Public Areas duri ng shift, by supervis ing the Supervisor and associates in these areas. 岗位概述： 当班时监督楼层主管及服务员负责楼层及公共区域工作。 Sheraton Jiangyin Hotel Job Description 江阴黄嘉喜来登集团酒店 岗位职责 Position: .Ass i st ant Housekeeper Grade:5 职位：助理管家 Department: Housekeeping Division: Rooms Division Report to: Prepared by: General Hanager Approved by: 111 I 1 y |.1? ? J rw 1 Pt ? Facilitate multiskilling Assist with staff training and development Conduct staff performance appraisals Provide ongoing advice and support to staff under your supervision Supervise staff performance Deliver high quality service to guests Ensure guest needs and reasonable requests are met Seek opportunities to continually improve guest service, by reporting guest comments Take appropriate action to resolve guest complaints Promote the hotel and Sheraton products and services Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests Adhere to the hotePs security and emergency policies and procedures Log security incidents and accidents in accordance with hotel requirements Adhere to hotel cleaning and maintenance programs Ensure a high level of cleaning is maintained in your work area Ensure all reporting and servicing deadlines are met on a timely basis Carry out other tasks as directed by your supervisors 协助准备员工排班表 稳定员工，控制流失率 鼓励员工掌握多技能 协助员工的培训和发展 建立员工表现评估 给予所管辖的员工以不断的建议和支持 指导员工表现 向客人提供优质服务 确保客人需求和合理要求被满足 不断地寻找机会发展对客服务 采取合适的行动解决客人的抱怨 促销酒店与喜来登的产品与服务 维持对产品和服务的高度了解以便于向客人解释和销售服务与设施 坚持酒店安全制度、紧急情况处理规定和程序 依照酒店要求记录安全日志和事故记录 坚持酒店的清洁和养护 保持维护所在工作区域的高度整洁 41-确保所有报告和服务都按时完成 42.完成你上级交待的其它任务 Job Knowledge / Skill: Good knowledge of Housekeeping daily operation skill including guest floors and public area. 专业知识技能： 具有良好的管家部楼层，PA日常操作方面的专业知识。 职责义务： 与前台密切合作，随时确保正确的客房状态。 检查员工工作情况， 安排楼层主管和服务员工作。 随时监督指导客房服务，确保高标准的清洁， 为员工提供支持和培训 确保请勿打扰”状态时客人的隐私得到尊重 监督夜床服务 负责严格的钥匙领取程序 例行检