酒店客房培训--011开床服务turn-down-service说课材料.pdfVIP

学习好资料 STA N D A R D O PE R A TIN G PR O CED U R E 标 准 操 作 程 序 TURNDOWN SERVICE 开床服务 TASK NUMBER: HKFL-0032 任务号： DEPARTMENT: Housekeeping 部门： 客房部 DATE ISSUED: August 20 制定日期： 2011 年8 月 GUEST EXPECTATION : I like to have my room prepared when coming home, this gives me the feeling that the hotel takes care of me. It 客人期望：