TODAY营运基础手册专业资料.doc

目 录 第一章 TODAY企业文化 总经理写给职员伙伴一封信·································· 第二节、TODAY介绍···················································· 第三节、TODAY经营理念················································ 第四节、TODAY人共勉·················································· 第二章 认识了解便利店 第一节、便利店定义··················································· 第二节、便利店特征··················································· 第三节、便利店发展情况和前景········································· 第四节、便利店竞争优势············································· 第五节、南宁便利店发展空间········································· 第三章 给我们用户绿色、便捷、舒适服务 第一节、服务定义·················································· 第二节、服务心态及态度············································ 第三节、我们怎样去做好服务·········································· 第四章 商品管理体系 第一节、商品基础知识··············································· 第二节、商品配送介绍··············································· 第三节、商品订货··················································· 第四节、商品收货··················································· 第五节、商品调拨··················································· 第六节、退货及报损················································· 第七节、商品陈列··················································· 第八节、商品选择和订货············································· 第九节、商品促销··················································· 第十节、门店盘点··················································· 第五章 营运设备使用和维护 第一节、设备正确使用·············································· 第二节、设备开关时间表············································ 第三节、设备维修联络人············································ 第五章 安全防范 第一节、常见安全问题············································· 第二节、多种安全问题处理方案和案例······························· 第六章 增值便利项目 第一节、现在企业有那些增值项目··································· 第二节、增值便利项目标好处······································· 第三节、各项项目操作方法及注意事项······························· 第七章 财务知识 第一节、门店现金管理（安全）······································ 第二节、营业额管理（上交）········································ 第三节、发票管理··············································