教学课件 商务英语函电第二版--李蕾.ppt

Part One: Teaching Aims Requirements 1. Help students to learn and master key words, phrases and sentence patterns about complaints and adjustment. 2. Help students to learn some additional sentence patterns about compliants and adjustment. 3. Help students to grasp the ways of writing complaints and replies to complaints. Part Two: Background Knowledge In international business, claims do not happen in every transaction but often occur. Sometimes when the loss is not serious, the party suffering the loss may not lodge a claim for compensation. Instead, he writes a complaint to call the oth