喜来登Sheraton大酒店房务部助理管家岗位职能职责.docVIP

Job Summary: Responsible for the daily activities on the guest floors and in Public Areas during shift, by supervising the Supervisor and associates in these areas. 岗位概述： 当班时监督楼层主管及服务员负责楼层及公共区域工作。 Duties Responsibilities: Work closely with the Reception to ensure correct room status at all times. Check the staff duty conditions, assign floors, tasks and duties to Room Attendants and Supervisor Ensure highest standard of cleaning by constantly circulating all areas involved, providing support and coaching Ensure guest privacy is respected when DND status displayed Supervise turndown service Responsible for strict key control Inspect regularly guestroom corridors and public areas Report maintenance issues promptly to Engineering Ensure compliance of Lost Found procedures Keep floor linen rooms neat and tidy Assist Executive Housekeeper in supervising the overall operation of Housekeeping Ensure that all occupied rooms are serviced daily Ensure that all Public Areas are cleaned regularly Ensure that Do Not Disturb procedure is followed at all times Responsible for adequate stocking of floor linen rooms at all times Check on consumption and correct usage of equipment, cleaning and guest supplies, keep the cleaning equipment in good working condition. Ensure smooth running of the Housekeeping office Supervise work operations of the unit/ outlet Monitor productivity of the unit Prevent and resolve grievances Resolve disputes Discipline staff when necessary Check Housekeeping associate’s grooming, personal hygiene and appearance Assist with the preparation of associate duty roster Assist with maintaining up-to-date staff records Facilitate multiskilling Assist with staff training and development Conduct staff performance appraisals Provide ongoing advice and support to staff under your supervision Supervise staff performance Deliver high quality service to guests Ensure guest needs and reasonable requests are met Seek opportunities to continually improve guest service