酒店英语2客房部.docVIP

Unit Two Housekeeping 客房部---- the Backbone of a Hotel 第一节 Chamber Service 客房服务 Ⅱ. Guest Room Facilites Ⅲ. Procedures of Room Cleaning (main 8 steps) Entering the guestroom collecting the soiled linens (脏了的床上用品) Making the bed Cleaning the bedroom Cleaning the bathroom Replacing the room supplies Vacuuming the carpet Leaving the room Ⅳ. Dialogs Role play 1.Turn-down service: is that replacing the bedcover(将床套拿走)then folding the four corners of the blanket(折好毛毯四角：毛毯和第二张床单的一角折向床中央成45度或斜拉成30度角) Besides drawing the curtain Switching on lamps , Cleaning t