三级服务标准.docVIP

三级服务标准 Beijing residential property management service level 3 The inside capacity and the standard (a) basic requirements The service and the service contract shall be signed by both parties, and the rights and obligations of both parties shall be clearly defined. When undertaking the project, the common parts and common facilities of the residential areas shall be examined carefully and the acceptanee procedures shall be complete・ The professional operators shall obtain the corresponding post qualification certificates, special operation certificates and so on according to the relevant regulations of the gover niTient. Perfect property management plan, quality management, financial management, file management, etc・， and related management system・ The management and service personnel shall uniformly dress, wear signs, conduct codes of conduct, and serve the active, enthusiastic and civilized language・ Public property management service standards, charging standards and charging methods・ To disclose the paid service items and service standards and fees・ to establish a special specification of reception of the owner of the fixed place, 24 hour service hot line of the public, has a full-time customer service staff, 24 hours to accept the owner visit calls, consulting, repair and complaints： The water, electricity, air and other urgent report for 15 minutes, other reports to the scene within 30 minutes; Set up a report for repairing and complaints, make a return visit within 48 hours, and complain to 100% of the complaints within 4 working days・ Managers are on duty at night to deal with emergencies・ The property management service project utilizes the professional property management software system to man age the basic information of the owner, the basic information of the property, the records of maintenance and maintenance, and the record of the charges・ An open property management service satisfaction survey is conducted every year, with a rate of over 60%・ establ