客户的跟踪技巧.pptx

快乐是一份简单的温柔; 姓名：艾琳 Aileen 爱好：热闹，分享 目前：上海瑞河企业集团有限公司 任外贸主管 外贸经验：2009-2014 年龄： 保密;客户的跟踪技巧; 1 日常问题 2 如何回复客户 3 实案分析;1）为什么客户不回复？;Dear Mr. Merth, Hello, good night. Thanks for your inquiry from our company. Enclosed?PDF file, please check it. We are a manufacture in Shanghai China, our aim is to do a good job in the quality of products Thanks;Hi Adam ? This is …. from Shanghai Ruihe Enterprise Group,specialized in PVC/HDPE/PPR pipe and fittings. Attached is our e-catalogue,pls feel free to contact me about any items you are interested. ? Look forward to hearing from you soon Best Regards;你的原因 1. 对方根本没收到邮件 2. 回复不够及时 3. 语言生硬，语法错误 4. 内容空洞 5. 跟踪力度控制不当 6. 不专业;客户的原因 1. 价格太高 2. 目前还没有采购计划 3. 他已经有固定的供应商，询价 4. 样品客户不满意 5. 他不喜欢你的沟通方式 6. 他度假去了，私事 ;客观原因 1. 战争 2. 认证 3. 海运费涨价太高 4. 关税 ;核心解决办法;2. 如何回复客户;内容回复的注意事项;5.个性签名 ;6、 选用适当的跟踪方法;YYD last E-mail to show our advantage YYD hope you have a good weekend again wish you have remember us? YYD? I am afraid this is the last E-mail ,and I never bother u any more ? I really want you know . we have?big advantage?on?CHANA ?auto parts . We really do not want u ignore us . just tell me also have interested on us Or, I won’t bother u any more . Thanks for your time ,and sorry to bother u so much times ;sent me your price list;7. 内容必须有一二个核心的优势 8.加到他的沟通工具 两字诀 快准 ;邮件模板;第一部分，礼貌感谢 Thanks for your inquiry just now 第二部分，自我介绍 This is … from …. Specialized in… 第三部分，专业分析 From your inquiry ,I see that you want our …., we have stock right now/ we can produce ,this products..+专业分析，清晰到位+要问的问题/报价单/装箱情况 第四部分，公司优势 (做过的工程，出过货的国家，设备进口，创新，模具齐全，市场熟悉等）;第五部分 I am online right now.u can call me directly or add my skype,ICQ,QQ,MSN,you can choose any way to add,For convenient communicate.that will help us be fast and more quicker. ;第六部分;节假日收到询盘回复模板;3 实案分析; 案例（1）：客户除了电话，没有直接沟通工具,只能用E-mail ;;第一次回复： Salam, YYD full auto parts for LIFAN Dear XXXX First,thank u so much for you inquiry just now This is Aileen f