可行性工程可行性工程23userfocus-Communicatingerrors（2）.docxVIP

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2021-08-23 发布于北京
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可行性工程可行性工程23userfocus-Communicatingerrors（2）.docx

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Be precise A second key principle is that?good error messages should be precise and specific. Error messages need to say what has happened, why its a problem, and how it can be resolved. An error message that simply states, an error has occurred is no use to anyone. I came across this example when my trial version of Symantecs antivirus software was coming to an end and I wanted to buy a license. I clicked a link in the application and arrived at this page on their web site: This error page from the Symantec web site contains the text Error: No error message found, along with a 9-digit error code. After this, I decided to choose a different supplier for my antivirus software. But there are limits to how precise and specific you need to be. Remember, its just an error: the user needs enough information to understand the issue and move on. Dont take this as an opportunity to subject the user to a training course in the use of your program. The example below from WinSCP (a Windows FTP program) provides too much background on the error:?(Click the image for a larger view). This warning dialog from WinSCP comprises 8 sentences and nearly 150 words. The text itself is also poorly written and ungrammatical. Its only saving grace is the Never ask me again checkbox. Give constructive help Nobody likes being stuck. Users encounter errors on the way to achieving goals, so your error message needs to?give users the assistance they need to resolve the problem?and move on. This error message popped up when I was using a Canon printer: This error message begins with an error number (always a bad sign). The message itself — Printer is in use or an error has occurred. If an error has occurred, eliminate the cause of the error — provides no constructive help. Simply asking the user to eliminate the cause of the error is inadequate. The user needs to know exactly what has gone wrong and what he or she should do to fix it. (And dont get me started on heading up the message with an erro