实用商务英语写作教程chapter 3 Memos (6).pptVIP

Business English Writing By Lee Haihong Response Letters Topics Covered Opening Quatation Body Closing Opening Make reference to the original letter you received Paraphrase some of the key points mentioned in the letter you received. A standard salutation of Dear Mr. or Dear Mrs. is acceptable to begin your letter 8 Resonse Letters Body confirmed and explained what action was or will be taken try to be brief and get right to the point let the customer or associate know what other benefits they will receive from doing business with your company 8 8 Resonse Letters * A good news