前厅部新员工培训管理制度(中英文).docVIP

Front Office New Hire Training Management 前厅部培训管理制度 Operational information training业务理论培训 After 1st day of finishing the new employees entry formalities, the hotel tour for business facilities and all sections of department will be conducted by the department head or section head, the corporate culture and hotel brand and owner`s information will also be presented 新员工办理完入职后第一天由部门或分部负责人带领参观酒店各营业场所及部门各分部，讲解酒店的企业文化和品牌介绍和业主情况。 The section heads developed specifically for new employees an orientation schedule, including the following: 由分部门负责人针对新员工专门制订一份入职培训计划表，包括以下内容： Employees need to clarify its responsibilities, and adapt to new operational process and management methods, master the basic skills more quickly into the role, to be qualified for the job. 需要使员工明确自身岗位职责，适应新的业务流程和管理方式，掌握基本的技能可以更快地进入角色，胜任工作； Help new employees to establish a good relationship so that it can better integrate into the team, and enhance employees sense of team spirit of cooperation. 帮助新员工建立良好的人际关系，使其能够更好地融入团队，并增强员工的团队意识与合作精神； Publicizing by a series of cultural ideas, values and norms of behavior as the thoughts and actions of the new employees with the hotel and cultural convergence. 通过一系列的文化理念的宣贯传递价值理念和规范行为，促使新员工思想和行为与酒店文化趋同； The new recruits must be familiar with the hotels policies and regulations to ensure the implementation of the rules and regulations of the hotel. 新入职员工必须熟悉酒店的政策和法规，保证执行酒店的规章制度。 The front Desk employees must go through cross-training in FO all section and related section of HSKP before entering to the front desk training, after passing the examination, the FD employees are entitled to get training of FD, if the staff fails to complete the New employee orientation, he or she will be extending the probationary period. 前台的新员工必须经过在前厅各主要分部以及客房部有关部门交叉培训，考核合格 后方可进入到前台培训。新员工入职培训未按预期完成者要延长试用期。 All new recruits will be arranged for training by an older employees or supervisor， the older employees or supervisor are responsible for counseling until the probationary