凯文国际商务酒店客房部标准工作程序sop(中英文)修改版2.docx

PAGE PAGE # / 136 PAGE PAGE # / 136 酒店客房部标准工作程序 GENERAL 总述 Task No:Description I. Grooming and Appearance 仪表仪容 2. Check Unifonn and How to Grooming Standards 制服检查及仪表仪容标准 3. Body language and attitude 肢体语言及态度 4. How to Conduct Briefing 怎样主持例会 5. niunicate with Housekeeping Department 与客房部沟通 6. How to Greet the Guest 怎样问候客人 7. Occupational Health and Safety 职业健康卫生及安全 HOUSEKEEPING OFFICEGUEST FLOOR 客房办公室及客房服务 9 Lost and Found Procedure 失物招领程序 10. Monthly Linen Inventory 月度布草盘点 11. Master Key Sign Out Procedure 万能钥匙签领程序 12. Sign in Procedure 签到程序 13. Sign out Procedure 签退程序 14. Guest Room Amenities Supplies Set-up 客用品配放 15. Do Not Distribute Procedure for Rooms 房间“请勿打扰”程序 16. Clean Room Procedure 淸洁房间程序 17. How to Clean Electric Kettle 怎样淸洁电水壶. 18. How to Clean the Glasses 怎样淸洁玻璃杯 19. How to Clean Ice Bucket 怎样淸洁冰桶  20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. How to Change Pillow Case 怎样更换枕套 How to remove laundry wooden boxes / hangers 撤出送衣篮及衣架 Reporting to the Guest Floor 到楼层报到 How to make up bed 怎样做床 How to Clean the Bath Room Floor 怎样淸洁浴室地板 How to Clean the Mini Bar 怎样淸洁小洒吧 How to Dust the Furniture 怎样给家具擦尘 How to clean the mirror 怎样淸洁镜子 How to Clean the Bath Tub 怎样淸洁浴缸 How to Clean Shower Room 怎样淸洁淋浴间 How to Clean the Bath Room Wall 怎样淸洁浴室墙而 How to clean the vanity top and hand basin 怎样淸洁而台和而盆 How to Clean / Polish the Bathroom Fittings 怎样淸洁和抛光浴室电镀配件 How to Clean the Toilet Bowl 怎样淸洁马桶 How to Vacuum the Carpet 怎样给地毯吸尘 How to Clean the Telephone Set 怎样淸洁机 How to Handle Wake up Call 怎样处理叫醒服务 Guest Shoe Shine Service 擦鞋服务 Safe Deposit Box needs to be opened in Checked out guest room 当客人离店后要检查保险箱必须打开 How to Handle the Left Guest Room vine card 怎样处理无用的客房钥匙卡 Extra Bed and Baby Cot Procedure 加床和婴儿床处理程序 Guest Laundry Pick up During Room Check 査房同时收取客衣 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. 57. 5 59. 60. 61. 62. 63. Guest Laundry Pick up Requirement via Receiving Call 客人要求收取洗衣 Fold Towel 毛巾的折叠 How