TQM全面质量管理教程(英文版).pptxVIP

Total Quality ManagementTotal Quality ManagementQuality has become a high priority issueQuality impacts the entire organizationsuppliers, customers ,design, maintenanceToday’s customer is well informed - journals, newsQuality-based management philosophy - key to successTotal Quality ManagementTQM was advanced by W. Edwards Deming in late 50s I told the Japanese that they would capture markets within five years the world over, that they would take their place alongside prosperous nations. They have done it.Quality DefinitionsThe totality of features and characteristics of a product or service