TQM全面质量管理教材(PPT 72页).pptxVIP

TQM Total Quality Management 全面质量管理Study 2 of World Class OperationsRichard Wang2021-2-10Topics:1. TQM Introduction1.1 What is TQM1.2 Goal of TQM1.3 Five Tenets of TQM1.4 Three Elements of TQM1.5 Continue Improvement1.6 Structure of TQM2. TQM Study in Songjiang Nanhui1.1 What is TQM?Total Quality Management means that the organization‘s culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. This involves the continuous improvement of organizational processes, resulting in high quality products and s