洲际酒店员工培训l.pptxVIP

Make It Happen梦想成真;Make It Happen梦想成真 AGENDA 日程安排;Agenda 日程安排;Agenda 日程安排;Programme Objectives 课程目标;The Big Picture: Objective展示画卷－章节目标;Make it Happen梦想成真;CROWNE PLAZABRAND VALUES皇冠假日品牌价值观;;CAPABLE 能力 To best support our guests in making things happen, we must be anticipative, competent and efficient in our professional duties, and must understand basic business needs. 为了最好的帮助我们的客人“梦想成真”，我们必须 能够做到预计客人需求，在我们的专业领域能够胜 ???并且高效的完成我们的工作，我们必须能够明白 客人的基本商务需求。;SENSITIVE 灵敏 We must understand that our guests are here to meet business objectives, so we have to be sensitive to their emotional ne