信息化背景下电子政务对政府办公的作用研究.docVIP

PAGE PAGE 20 信息化背景下电子政务对政府办公的作用研究 ——以杭州市余杭区为例 摘要：作为当代信息化建设的引领工程，电子政务为政府办公提供了新的方式和手段，极大地拓展了政府部门边界，进一步增强政府部门间的政务协同合作，为改进政府的行政能力提供了技术保障，因此愈发受到我国政府的重视。 杭州市余杭区电子政务自2006年以来，取得了不错的成绩，建立了全区行政管理数据中心、电子政务应用水平不断提升、建设规模逐步扩大、政府门户网站日趋完善、增强了社会功能、创新了服务方式，对政府形象的提升、服务公众水平的提高、行政效率的提高、执政成本的降低都起到了重要作用。但同时也暴露出一系列问题，诸如电子政务人才匮乏、电子政务尚未与政府改革相结合、行政流程尚需优化、存在“信息孤岛”现象、政府信息资源管理有待加强等等。 本文立足于杭州市余杭区电子政务协同办公的现状和既有问题，利用理论与实际相结合、一般分析结合典型案例进行比较的研究方法，对杭州市余杭区电子政务现状进行分析，对电子政务推动政务协同的方法进行深度总结，大胆提出一系列切实可行的对策：加强电子政务人才的培养；进一步实现配套改革，促使行政改革与电子政务相结合；加强行政流程化；打破分割、整合电子资源，实现互联互通。从而谋求杭州市余杭区电子政务的长足发展和政府行政效率的进一步提升。 关键词：电子政务政务协同行政流程化 The study of the role E-government plays in government offices ——A Case Study in Yuhang Abstract: As a pioneering project in modem informationization construction, e-government has provided governments’ official businesses with both innovative approaches and new methods, which has not only greatly expanded the boundary of government departments but also further strengthened the cooperation between various departments in government affairs. Besides, e-government also offers technical support to improve governments’ administrative abilities. Thus, Chinese governments are attaching increasing importance to e-government. Since 2006, the e-government in Yuhang District of Hangzhou has obtained good results. For instance, the e-government has not only set up a data centre for the district administration, constantly enhanced the applying level of e-government, and gradually escalated the scale of construction, but also continuously perfected the government portal website, heightened its social functions, and innovated its service mode. All these achievements indicate that e-government has played an important role in improving the government image, upgrading the level of services to the public, promoting administrative efficiency, as well as lowering the administration cost. However, a range of issues are exposed accordingly, such as the lack of human resources in e-government, the disconnection