罗宾斯组织行为学第18版英文教学课件robbinsjudge_ob18_inppt_03.pptxVIP

Organizational BehaviorChapter 3Attitudes and Job SatisfactionCopyright ? 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved.Eighteenth EditionLearning Objectives 3.1 Contrast the three components of an attitude.3.2 Summarize the relationship between attitudes and behavior.3.3 Compare the major job attitudes.3.4 Define job satisfaction.3.5 Summarize the main causes of job satisfaction.3.6 Identify three outcomes of job satisfaction.3.7 Identify four employee responses to dissatisfaction.Contrast the Three Components of an Attitude (1 of 2)Attitudes are evaluative statements—either favorable or unfavorable—about objects, people, or events.They reflect how we feel about something.Contrast the Three Components of an Attitude (2 of 2)Exhibit 3-1 The Components of an AttitudeSummarize the Relationship Between Attitudes and Behavior (1 of 2)The attitudes that people hold determine what they do.Festinger: cases of attitude following behavior illustrate the effects of cognitive dissonance.Cognitive dissonance is any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes.Research has generally concluded that people seek consistency among their attitudes and between their attitudes and their behavior.Summarize the Relationship Between Attitudes and Behavior (2 of 2)Moderating Variables:Attitude’s importanceCorrespondence to behaviorAccessibilityPresence of social pressuresWhether a person has direct experience with the attitudeThe attitude-behavior relationship is likely to be much stronger if an attitude refers to something with which we have direct personal experience.Compare the Major Job Attitudes (1 of 5)Job SatisfactionA positive feeling about the job resulting from an evaluation of its characteristics.Job InvolvementDegree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth.Psychological EmpowermentBelief in the degree of influence o