罗宾斯组织行为学第18版英文试题库附答案chapter14.docVIP

PAGE 43 Copyright ? 2019 Pearson Education, Inc. Organizational Behavior, 18e (Robbins) Chapter 14 Conflict and Negotiation 1) ________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about. A) Problem solving B) Assessment C) Conflict D) Negotiation E) Collective bargaining Answer: C Explanation: Conflict is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about. LO: 14.1: Describe the three types of conflict and the three loci of conflict. Difficulty: Easy Quest. Category: Concept 2) In the past, researchers ________. A) considered all conflict to be harmful B) considered all conflict to be necessary to generate discussion C) considered all conflict to be necessary to improve the creativity of a group D) argued about whether conflict was uniformly good or bad E) argued about whether conflict was rational and cannot be avoided Answer: D Explanation: In the past, researchers argued about whether conflict was uniformly good or bad. LO: 14.1: Describe the three types of conflict and the three loci of conflict. Difficulty: Moderate Quest. Category: Concept 3) Conflict that hinders group performance is destructive or ________ conflict. A) process B) traditional C) task D) dysfunctional E) dyadic Answer: D Explanation: Conflict that hinders group performance is destructive or dysfunctional conflict. A highly personal struggle for control in a team that distracts from the task at hand is dysfunctional. LO: 14.1: Describe the three types of conflict and the three loci of conflict. Difficulty: Easy Quest. Category: Concept 4) Gwyn is struggling with personal issues of control within her team. Her outbursts and underhanded nature of functioning within the team is destructive. This could be considered ________. A) relationship conflict B) dysfunctional conflict C) dysf