罗宾斯组织行为学第18版英文试题库附答案chapter11.docVIP

PAGE 47 Copyright ? 2019 Pearson Education, Inc. Organizational Behavior, 18e (Robbins) Chapter 11 Communication 1) Which of the following statements is true with regard to communication? A) Communication cannot be used to motivate and control employees in an organization. B) Communication involves the transfer and understanding of meaning. C) Communication involves the mere imparting of meaning to another person or group. D) Perfect communication is not dependent on a channel and its richness. E) Perfect communication results in dissimilar mental models. Answer: B Explanation: Communication must include both the transfer and the understanding of meaning. Perfect communication, if it existed, would occur when a thought or idea was transmitted so the receiver perceived exactly the same mental picture as the sender. Communication serves four major functions within a group or organization: control, motivation, emotional expression, and information. LO: 11.1: Describe the functions and process of communication. AACSB: Written and oral communication Difficulty: Moderate Quest. Category: Concept 2) Norah Baines is one of the most devoted teachers at Oakwood Academy. She has been working with the institution for seven years and is expecting a promotion soon. However, Norahs candidacy for this promotion is passed over in favor of another less experienced male employee due to, in Norahs view, her plans to start a family soon. Consequently, Norah expresses her concerns and even complains to other teachers and expresses her frustration and disappointment. Norahs communication falls into the ________ aspect of communication. A) management B) feedback C) facilitation D) emotional sharing E) informal Answer: D Explanation: The work group is a primary source of social interaction for many employees. Communication within the group is a fundamental mechanism by which members show satisfaction and frustration. Communication, therefore, provides for the emotional sharing