销售员的简单材料.pdfVIP

销售员的简单材料 (doc 7页) Customer Service Process First impressions — 第一印象 1. Greeting the customer — 招呼顾客 saying i with a brighter smile andpolite — 微笑，有礼貌 a. Hello, / Hi – 您好 b. How are you? / How do you do? – 您怎么 样？ c. Good day, good morning, good afternoon, good evening– 早上好，中午好，晚上好 d. I ’s great (good) to see you. / Glad to meet you. – 很高兴见到您 e. It’s great (good) to see you again . – 很高兴 再次见到您 f. Welcome to our restaurant/ shop/store . – 欢 迎光临我们饭店/专卖店 g. Hope you enjoy your meal. – 希望您用餐愉 快 2. Helping the customer – 协助顾客 recommend items of its one of our popular items 推荐流行饰品 pay attention to customer’s need 关注顾客需求 a. Can (May) I help you? – 我能为您服务吗 b. What can I do for you? – 我能为您做些什 么 c. Is there anything I can do for you? – 我能为 您做些什么 d. Can I get you anything else? – 我能为您做 些什么 i. ii. Here’s your change. – 这是找零 iii. Thank you. – 谢谢 iv. Please come again. – 欢迎再次光临 基本数字 one, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, thirty, forty, fifty, sixty, seventy, eighty, ninety, one hundred, thousand, million, billio Money counting -- 钱的计算 1 cent -- 1 分 5 cent -- 5 分 10 cent -- 1 毛 50 cent -- 5 毛 1 dollar -- 1 新币 5 dollar -- 5 新币 Eg. SGD122.80 – one hundred and twenty two dollars and eighty cents only SGD7.28 – seve dollars and twenty eight cents only 3. Saying goodbye – 告别 make sure the customer is satisfied. Thank your cust