TAO-OH-SM-CS-A006 Standard Letters分析和总结分析和总结.docxVIP

Printed Printed Date: 02/04/2015 Page PAGE 1 of 2 THE ST.REGIS SHANGHAI 上海瑞吉红塔大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: Standard Letters 任务： 标准信函 Code 序号： OH-SM-CS-A006 Objectives： At the end of this session, each trainee will be able to ensure the Standard of correspondence with clients and the general public is Of quality and uniformity. 目的： 课程结束后，每个学员将能够确保同客人和对外公共关系通信标准的质量和一致性。 Standard： See attachment 标准： (附后) Resources： LCD / Standard Letters Example, Flipchart, Whiteboard. 培训器材： LCD / 标准信函的样本，翻转展示板，白板 Method 培训方式 Ice break 打破僵局 Introduction 介绍 Prepared on Flipchart 翻转展示板准备 Content And explanation 解释内容 Training Steps 培训步骤 Program: let trainees write a letter to other person, use different style or different format, just use self-feeling to write. 题目：让学员每人写一封信，用不同的风格和格式， (用个人的感受去写) After program, ask one question: 节目结束后，提问学员 Why our letter has lots of style, can we use it on our business? 为什么我们会有那么多的不同的风格，是否可以用在商 务工作上？ Show session objective: 展示课程主题 WIFM: use standard letter can help you present yourself more professional, get more information and business. 通过学习我们将帮助你更专业，获得更多的商务信息 All standard procedures be written in the flipchart and showing to trainees. ( Flip chart 1) 将所有的标准和程序写在翻转展示板上，然后向学员展 Time 时间 3 minutes 10 minutes 25 minutes Method培训方式 Method 培训方式 Training Steps 培训步骤 Time 时间 LCD 示。 Explain how to prepare and use standard letters 解释如何准备和使用标准信函？ 10 minutes Exercise 练习 Ask trainees: 提问： What is standard letters? 什么是标准信函？ All kind of standard letters will be written on the white board and showing to trainees. (White board 1) 将所有的标准信函写在白板上，然后选择。 Summary 总结 ? ? ? ? ? ? ? ? ? ? ? ? ? Corporate Accounts 商务客户 Wholesalers / Tour Operators 旅行社代理商 Tour One - Time 一次性团队CI M 会议和展览Catering and banquets 宴会Thank you letter 致谢函Apologize letter 道歉函Greeting letter 问候函Invitation letter 邀请函Press Releases 出 版 商 Media / Press 媒体广告Suppliers 供应商 Etc 等 10 minutes Review key points and Test. 回顾要点和测验 Total 58 minutes