知识管理概念与案例.pptVIP

Phase 2 Develop KM Strategy Assess business needs, personnel strengths, potential benefits, ROI, ROT, ROE End user needs KM vs. business objectives Phase 2 Develop KM Strategy Involvement of stakeholders Identify specific KM deliverables Grass roots support Phase 3 Part 1 Design the KM Solution Strategy leads to structure Identify solution components Identify content, IT tools KM model KM process Try to be “right the first time” Phase 3 Part 2 Develop the KM Technology Infrastructure Acquire, test and deploy IT tools Rapid prototype Scheduling and managing (no overruns?) Integrate solution co