APQC-汽车行业流程分类框架.pdf

F 放。3f 汽车行业 流程分类框架三级清单 7.0.5 版 A U T O M O T I V E ® PROCESS CLA SSIFIC AT IO N FR AMEWORK Version 7.0.5 流程分类框架中英对照清单目录(Process Classfication Framework Process Table of Contents) 流程分类框架中英对照清单目录(PROCESS CLASSFICATION FRAMEWORK PROCESS TABLE OF CONTENTS)____________________ 1 流程分类框架杰成咨询(JECN EPROS)三个层级的流程清单_________________________________________________________ 2 1.0 愿景战略(构建愿景和战略) DEVELOP VISION AND STRATEGY10002 流程类别____________________________________ 2 2.0 开发新车DEVELOP NEW VEHICLES12723 流程类别__________________________________________________________ 2 3.0 营销管理(市场和销售产品和服务) MARKET AND SELL PRODUCTS AND SERVICES10004 流程类别____________________ 3 4.0 造车和物流BUILD VEHICLE AND LOGISTICS 流程类别________________________________________________________ 4 5.0 交付服务DELIVER SERVICES20025 流程类别_______________________________________________________________ 5 6.0 客服管理(管理客户服务) MANAGE CUSTOMER SERVICE10006 流程类别________________________________________ 5 7.0 人力资源(开发和管理人力资本) DEVELOP AND MANAGE HUMAN CAPITAL10007 流程类别_________________________ 7 8.0 信息技术(管理信息技术) MANAGE INFORMATION TECHNOLOGY (IT)10008 流程类别______________________________ 8 9.0 财经管理(管理财务资源) MANAGE FINANCIAL RESOURCES17058 流程类别______________________________________ 9 10.0 资产管理(获取建造和管理资产) ACQUIRE, CONSTRUCT, AND MANAGE ASSETS19207 流程类别____________________ 10 11.0 风险合规整治持续性(管理企业风险合规整治和持续性) MANAGE ENTERPRISE RISK, COMPLIANCE, REMEDIATION, AND RESILIENCY16437 流程类别___________________________________________________________________________________ 10 12.0 外部关系(管理外部关系) MANAGE EXTERNAL RELATIONSHIPS10012 流程类别_________________________________ 11 13.0 业务能力(开发和管理业务能力) DEVELOP A