《酒店服务英语》——02 Reception Service前台服务.pptx

Unit 2 Reception Service前台服务主讲人：灵犀地Section A Warming UpMatch the following pictures with their names.passportcredit cardregistration formID cardroom cardfront deskSection B DialoguesDialogue 1 Clerk: Hello! How can I help you?Bob: Hello! I’d like to check in.1Clerk: Do you have a reservation?2Bob: Yeah. I have a reservation. My reservation number is 1529.Clerk: And your last name?Bob: My last name is Smith. ①（在旅馆、机场等）登记，报到Have you checked in at the hotel yet?你在酒店登记住宿了吗？The friends we had invited did not check in until Saturday.我们邀请的朋友直到星期六才到达。　　②接收并登记(归还物品)I put the books on the library desk，and the librarian checked them in.我把书放在图书馆的柜台上，图书管理员验收了这些书。2. Do you have a reservation? 您有预订吗？I’d like to check in/ out. 我想要办理入住/结账。Section B DialoguesClerk: Can I have your ID card?3Bob: Yes, here you are.Clerk: OK, I see. A single room with a king-size bed.Bob: Yeah. Any chance of an upgrade?4Clerk: Sorry, not this time.Bob: Is breakfast included?5①v.升级, 提高, 改善We need to upgrade the pay and status of doctor.我们需要提高医生的工资和地位。②n. 升级，上坡He ran beside his dog on the upgrades .他伴着他的狗跑上斜坡。3. Can I have your ID card / passport? 能出示一下您的身份证/护照吗？ Could I have a look at your ID card / passport? 我能看一下您的身份证/护照吗？ Would you please give me your ID card/ passport? 请您把身份证/护照给我好吗?5. Is breakfast included? 早餐包含在内吗？4. Any chance of an upgrade? 有升级的机会吗？Section B DialoguesClerk: Yes, it is. It’s a buffet.Bob: What time is the breakfast?6Clerk: It’s from 6:30 a.m. to 9:00 a.m.7Bob: All right! What’s my room number?8Clerk: Your room number is 306.Bob: Wi-Fi password?Clerk: The password is 888 followed by your room number.9Bob: OK. Thank you.7. It’s from 6:30 a.m. to 9:00 a.m. 从早上六点半到九点。6. What time is the breakfast? 早餐是什么时间？8. What’s my room number? 我的房间号是多少？ Which room is it? 哪个房间？9. The password is 888 followed by your room number. 密码是888加上您的房间号。Dialogue 2Clerk: Good morning, sir.Jim: Good morning. Can I have my bill, please?10Clerk: Which room is it?Jim: Room 512.Clerk: Did you have