《酒店服务英语》——05 Telephone Service话务服务.pptx

Unit 5 Telephone Service话务服务主讲人：灵犀地Section A Warming Up1. If you are a guest, and you want to leave a message to a friend in another room, what should you say to an operator?2. If you are an operator, and a guest wants to call abroad from his/her room, what should you say to the guest?Section B DialoguesDialogue 1 Operator:This is the operator.1 May I help you?Guest:Yes, I would like to call my friend in his room.2 What shall I do?vt.① 叫;呼唤;叫来 Call a taxi for me,please. 请为我叫辆出租车。 ② 称(某人)为……,取名 His friends call him Bob. 他的朋友都叫他鲍勃。 ③ 认为;称为 We called this a success. 我们认为这是一件成功的事。 ④ 给……打电话 I called him this morning. 今天早上我给他打了个电话。 vi.⑤ call on sb. 拜访I called on the Smiths yesterday. 我昨天拜访了史密斯一家人。 ⑥ call at some place 停靠 This train calls at Didcot and Reading. 这趟列车在迪德科特和雷丁停车。 ⑦ call for 需要，需求 Your plan will call for a lot of money.你的计划需要许多钱。 ⑧ call in 召集，招来 （请人来做某种专业的咨询或帮忙） Your father is ill, you should call in a doctor at once. 你父亲病了，应该马上请个大夫来。 n. ⑨ 呼声;叫声 We heard a call for help last night. 昨晚我们听到呼救声。 ⑩ 电话;通话 I‘ve just had a call from Tom. 我刚刚接到汤姆打来的电话。 1.This is the operator. 我是接线员。Operator speaking. 我是接线员This is the hotel operator. 我是酒店接线员/这里是酒店总机。This is Jennifer speaking. 我是詹妮弗。2. I would like to call my friend in his room. 我想打电话到我朋友的房间。Operator: Do you know the room number, sir?Guest: Yes, it’s 558. Operator: Please dial eight first and then the room number. Guest: I see, well, what about outside calls?3Operator: For calls inside Henan, please dial zero first and then the number. Guest: What about outside Henan? I’d like to call Guangdong.Operator: For calls outside Henan, please dial zero and then the area code and the number.Guest: Thanks a lot.Operator: You are welcome, sir.3. What about outside calls? 打外线电话呢？I want to make an international call. 我想打一通国际电话。Dialogue 2Operator: Lemon Tree Hotel, operator speaking. May I help you?Guest: Can I leave a message to Room 202?4Operator: Certainly. Can you tell me the guest’s name, please? 5Guest: His name is