《酒店服务英语》——09 Maintenance Service维修服务.pptx

Unit 9 Maintenance Service维修服务主讲人：灵犀地Section A Warming Up1. List some useful expressions of apologizing.Section A Warming Up2. What should the hotel staff do if some facility in the guest room does’t work?Section B DialoguesDialogue 1Repairman: Maintenance Department. May I come in?Guest: Come in, please.Repairman: What can I do for you, madam?Guest: There is something wrong with the television.1Repairman: What’s the matter?2Guest: The picture is not very clear.3Repairman: Let me have a look.4 Guest: OK.I think it’s not serious.5Let me mend it.serious adj. 严肃的；认真的；严重的mend v. 修理=repair1. There is something wrong with the television. 这个电视机有些毛病。2. What‘s the matter? 有什么问题？3. The picture is not very clear. 图像不怎么清楚。4. Let me have a look. 让我看看。5. I think its not serious. 我想问题不严重。(After a while)Repairman: It’s all right.6 Guest: Yes, the light is not bright enough, either.8Repairman: Let me change a tube for you.9Guest: Thanks.Repairman: It’s my pleasure.10Is there anything else I can do for you?7bright adj. 明亮的； 聪明的6. Its all right.（电视机）修好了。7. Is there anything else I can do for you? 还有什么其他问题吗？8. The light is not bright enough, either. 这灯也不够亮。9. Let me change a tube for you. 让我给您换个灯管。10. Its my/a pleasure. 乐意为您效劳。Dialogue 2Clerk: Good morning, Housekeeping Department. What can I do for you?Tom: The toilet is blocked and won’t flush properly.11Clerk: May I have your room number, sir?12Tom: 1208.Clerk: Please wait a second.13 Tom: Could you please hurry? 15 Clerk: Yes, sir. Our maintenance staff should arrive there in five minutes.16Tom: That’s good. Thanks.send v. 邮寄；发送；派遣send sb. to do sth. 派某人做某事We’ll send someone to repair it right now.14arrive v. 到达arrive at +小地点arrive in+大地点I really need to use the bathroom.11. The toilet is blocked and wont flush properly. 马桶堵住了，无法正常冲水。12. May I have your room number, sir? 请问您的房间号是多少，先生？13. Please wait a second. 请稍等片刻。14. Well send someone to repair it right now. 我们会立即派人去修理。15. Could you please hurry? 您能快一点吗？16. Our maintena