《酒店服务英语》 ——01 Front Office Service 前厅服务.pptx

Module 1Front Office Service 前厅服务主讲人：灵犀地Front office, located around the lobby of the hotel, is the hotel’s business centre. It is also the place where other departments work on their business activities. In addition, the front office is the hotel’s management window which works directly with guests, reflecting the hotel’s working efficiency, service quality and management level. It directly influences the overall image of the hotel. Therefore, the front office is a very important department in the hotel.Section A Warming UpDo you know what kinds of rooms are available in a hotel?single roomdouble roomking size room standard roomsuitepresidential suiteSection B DialoguesDialogue 1 Clerk: Good evening. This is Green Hotel. What can I do for you?1Jim: I want to reserve a single room.2Clerk: Which date, sir?3Jim: From this Saturday to next Wednesday.Clerk: How many people?4Jim: Only me.1. What can I do for you? 我能为您做点什么吗？ How can I help you? 我怎么能帮到您？ May/Can I help you? 我能帮您什么忙吗？4. How many people are there in the group? 团队里有多少人？3. Which date? 几号？ For what dates? 哪几天？2. I want to reserve a single room / double room / standard room /king size room / suite. 我想预订一个单人间/双人间/标准间/大床房/ 套房。Section B DialoguesClerk: Hold on, please. Sorry, sir, only single room at 120 dollars is available.Jim: I will take it.Clerk: Could you tell me your name?5Jim: Yes. Jim Brown. J-I-M, B-R-O-W-N. Clerk: Thank you. Is this your phone number?Jim: Yes.Clerk: OK, single room for Jim Brown at 120 dollars per day from this Saturday to next Wednesday. Looking forward to your coming.Jim: Thank you.available adj. 可获得的；可购得的；可找到的；有空的A wide range of colours and patterns are available.各种颜色和样式都有。look forward to 期待，盼望to 是介词，后接名词或动词-ing形式I look forward to your good news. 我等你的好消息。I look forward to hearing from you. 我盼望着收到你的来信。5. Could you tell me your name / phone number? 能告诉我您的名字/电话号码吗？ May I have your name? 请问您叫什么名字？Dialogue 2Clerk: Good afternoon, Garden Hotel. How can I help you?Linda: Hi, the