《酒店服务英语》——10 Adding Items 增添物品服务.pptx

;;;Guest: Yes, that’s right. How much is it?6 Attendant: It’s free of charge, sir.7 Guest: Thank you. I’m sorry to bother you,8 Attendant: That’s no trouble at all, 10 Guest: Dry grape wine, please. Attendant: OK, sir. We will bring you a newspaper and a bottle of grape wine as soon as possible. Guest: Thank you. Attendant: It’s a pleasure.;Dialogue 2 Guest: Hi, I’m in Room 606. Clerk: Yes. May I help you? Guest: Can you bring some items to my room?12 Clerk: Of course. This is housekeeping. Guest: I would like to request one quilt.13 Clerk: No problem. I’ll come up in about two minutes.14 Guest: Could you also bring me some hot water?15;Clerk: OK. I’ll bring one quilt along with some hot water for you.16 Guest: Sorry, but I will also need a pillow. Clerk: Sure. Is there anything else you need me to bring up to your room?17 Guest: That’s all, thank you. Please try to hurry. I’m having a cold.18;Dialogue 3 Mary: Hello, is this the Housekeeping Department? Clerk: Yes, madam. Is there anything I can do for you?19 Mary: I just took a hot shower,20 but I couldn’t find a hairdryer. Would you please send me one right away? I’m afraid I will catch a cold.21 Clerk: I’m sorry. May I know your room number, please? Mary: My room number is 505. Clerk: Wait a moment, please. ;;;;;3. Match the words or phrases with their Chinese meanings.;;;;Section D Hotel Culture;酒店文化译文;Section E Professional Tips;小贴士译文;