应对旅客刁难的处置典型案例分析.docxVIP

应对旅客刁难的处置典型案例分析 摘要 自改革开放以来，我国的经济获得了迅猛的发展，民航业也取得了较大的成绩，这一点足以显示出我国的民航业存在着的广阔的发展前景和极大的发展潜力。这给民航业的运营带来了难度，也使民航业面临着前所未有的挑战。尤其是航站楼这一旅客较为集中的区域，发生一些公共性的突发事件的概率大幅度的提升，使得整个机场的运营受到一定的影响。民航业是一种有较大风险的行业，为此我们要不断地改进风险管理水平，以防范一切意外事件的发生。与此同时，由于民航业的一些问题迅速扩大很有可能会出现严重的后果，民航相关企业，特别是机场，如何及时地做好相应的应急处置准备工作，编制好相应的应急预案，是当前面临的重要问题所在。 关键词：旅客；处置；案例 Analysis of typical cases to deal with passengers for disposal ABSTRACT Since the reform and opening up, Chinas economy has developed rapidly, the civil aviation industry has also made great achievements, which is sufficient to show that Chinas civil aviation industry has a broad development prospects and great potential for development. This brings difficulties to the operation of the civil aviation industry, but also makes the civil aviation industry is facing unprecedented challenges. In particular, the passenger terminal is more concentrated in the region, the probability of occurrence of a number of public emergencies greatly improved, making the operation of the airport was affected. Civil aviation industry is a kind of industry with great risk, so we should improve the level of risk management to prevent all accidents. At the same time, due to some problems in the civil aviation industry rapid expansion is likely to have serious consequences, civil aviation related businesses, especially the airport, to timely make emergency preparations, prepare the corresponding emergency plan, which is one of the important issues. Key words: passenger; disposal; case 目录 TOC \o 1-3 \h \u 31983 1. 前言 1 2310 2. 浦东机场旅客刁难事件应急处置的案例分析 1 22147 3.应急处置中存在的问题 2 15090 3.1应急处置中没有核心思维 2 94 3.2突发事件应急预案设置缺陷 2 2975 3.3突发事件处置的内部宣传不到位 3 31806 3.4应急处置资源配置的问题 3 17514 4.完善机场旅客突发事件应急处理的建议 4 27197 4.1强化政府在应急预案设置中的作用 4 22639 4.2提升管理部门在应急预案设置中的能力 4 7880 4.3强化应急预案的可实施性 4 18723 4.4注重突发事件前后的应急资源配置 5 337 5. 结论 5 25782 参考文献 5 PAGE PAGE 4 前言 近年来，随着国民经济的快速发展，我国的民用航空业也得到了一定程度的发展。当前，我国正处于一个挑战与机遇并存的时代，每年的民航旅客吞吐量和货邮吞吐量的都在持续提升。而与之相对应的，是机场，