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Tourism It’s About Managing Competitiveness, Too
Ken Robinson
Summary
Tourism is a key industry to promote for a country seeking to Increase it foreign
revenues. For nationaI strategy-makers, both optimism and caution are in order.
Resource analysis and planning help countries not only to attract tourists, but
also to entice them to come back.
Tourism is changing. Only a generation ago, relatively few people travelled
abroad; if they did, it was usually to easily accessible and familiar places, or further
afield mainly in groups. Today, many tourists are more sophisticated, making their
own plans and holiday bookings ¡ª they are what tourism specialists call !Free and
Independent Travellers.
Most countries recognize the potential of tourism and seek to increase the
number of foreign visitors, whic is an opportunity to increase their exports of
services. Until the last five years. the few existing tourism strategies have been mainly
about selling. But even a well-organized approach to tourism promotion is not enoug
to constitute an adequate tourism strategy.
Managing rapid growth
By 2020 it is estimated that three times as many people as now will travel inter nationally. Where
are all the extra tourists expected to go? Capacity at popular places is limited as are potential
locations for intensive new development, without ruining the environment that holiday-makers are
seeking. I am an enthusiast for the benefits that tourism can bring. But I am also concerned at the
lack of coordinated management and in many places, there is evidence of what can go wrong
when tourism evolves according to demand. The question is:
What to do about it?
Generalized aspirations in a national tourism strategy are not en
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