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云路鹏程九万里，雪窗萤火二十年。——《王实甫》
2022-2023年度广东省职业院校技能大赛中职酒店服务赛项
专业英语问答赛卷
一、餐饮服务部分情景应答及答题要点：
1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.
A:Goodevening.Doyouhaveareservation?
2.Q:Howdoyoucheckupontheguest’snameofthereservation?
A:Goodevening.Underwhosenamewasyourreservationmade?
3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.
A: Very well. This way please. Here’s a window table for four overlooking the
lake.It’sveryniceandquiethere.
4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?
A: Sure,we offer breakfast at the rate of 128RMB for each adult, and it’s free of
chargeforchildrenunder6.
5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?
A:Iwillsay“Goodevening,sir.I’dliketoconfirmyourreservation.MayIhaveyour
name,please?”
6.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimto
bookatablefortomorrowevening.
A:I’m sorry.We arefullybookedthis evening.Howabouttomorrow?We stillhave
somenicetablesavailablefortomorrowevening.
7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?
A:Iwillapologizeandsay“letme seeifwecanfindatableontheothersideofthe
restaurant,itisabitquietthere.”
8.Q:Asktheguests’preferenceforfood,Chinese,Western,JapaneseorKorean.
A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,Japaneseand
Koreanfoodhere.
9.Q:Howdoyouoffertotakeorderfortheguestsintheevening?
A:Goodevening.MayItakeyourordernow?/Areyoureadytoordernow?
10.Q:Howdoyouasktheguesttocheckhisbill?
万两黄金容易得，知心一个也难求。——《曹雪芹》
1
穷则独善其身，达则兼善天下。——《孟子》
A:Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.
11.Q: Visit the table to checkifyour service is satisfactory.Inform the guest the last
coursewillbedessert.
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